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Shipping & Returns

Shipping Information:

International orders (Orders outside of the U.S.):

Free shipping is only for U.S. orders.  So we ask for all international orders to be emailed to us at:, for a low shipping rate quote.  We promise to offer you one of the lowest shipping rates any U.S. based company will offer.  For best price possible, we ask you not to include any protein items and to keep total shipping weight under 4lbs.  This will keep the shipping costs at a bear minimum for both parties.  Once you have a protein product or weight goes over 4lbs, it's not worth the shipping expense for either parties.

Type of shipping we use:

Yes we offer free shipping and we do not cut corners like our competitors who offer free or discounted shipping by using the pony express - AKA - 3-7 business day delivery time.  Most of our orders ship Priority Mail or First Class via post office taking 1-3 days, including Saturdays, but not counting Sundays.  Big and heavy orders can be shipped via UPS at time.  Expected delivery is 2-4 business days on average. 

Shipping - same day/cut off times:

Orders placed before 2:30pm central will be shipped on that business day.  All orders placed after 2:30 pm Central time, will be shipped the following business day. 

Shipping Liability:

 Shipping liability - Please understand once your order is shipped from our warehouse, our responsibility of your order has been completed.  Any orders lost or stolen becomes the shipping carrier's and customer's responsibility.  Although we will help you in anyway possible to try to locate/retrieve any lost or stolen packages, we want this liability to be clear with you.

Protein Bars:

***During the hot summer months, there is a possibility that nutrition bars will melt during shipping. Please keep this in mind before ordering. If you have any doubt, do not purchase nutrition bars during the summer months. We DO NOT accept any returns on nutrition bars for any reason during June - September.***

  • You will be provided with a shipping quote for your order when you have completed your shopping on our site. 
  • Most orders are shipped out same or next day.
  • UPS does not deliver on weekends or holidays.  Do not include these days when estimating your expected delivery date.
  • We will charge you a $12 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error.  Shipping labels are generated directly from the shipping information you have entered.  If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $12 fee since the shipping company will charge us a fee for this correction. 

Return Information:

  • All problems with orders must be reported within 24 hours of receiving product.
  • We do not accept any returns on merchandise that has been opened.
  • Restocking fee - We do have to cover the expense it cost us to ship your initial order out to you, so you will be refunded all funds minus the original shipping fee.  We won't rip you off and charge you a ridiculous "restocking fee" like most companies.  But please understand there is an expense associated with the return we must have the customer pay.
  • Shipping charges will not be refunded.
  • Any damaged product must be received by us before any credits are given or replacement product is shipped.
  • Flex It Nutrition is not responsible for any use, abuse or misuse of the products sold on this website. All information on this website is intended solely for reference purposes. We do work hard to make sure our information is accurate. However we are not able to ensure that the contents on this site represent the most current product formulation in all situations. Please visit the vendor’s web sites if you have concerns. Product information represents views of the product’s manufacturer, not necessarily the views of Flex It Nutrition. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. ****Always consult with a physician when trying a new product or when in doubt about a particular product.****

Your agreement to our policies

 By selecting the confirmation option on the confirmation page, you agree to all our policies listed above and accept any and all responsibilities.